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If necessary, you can exchange or return goods purchased in the BOUGIE STUDIO online store no later than 14 calendar days from the date of receipt *.

Exchange and return of goods is possible if its presentation, factory labels, labels, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved. It is not possible to return a used item.

EXCHANGE AND RETURN

RETURN UKRAINE
1. Contact us on WhatsApp +380 (98) 757-58-58 or info@bougiestudio.com.
2. Fill out the return request form that the customer care manager will send you.
3. Enclose the form and a copy of your receipt with the items you are exchanging or returning to a box or a heavy duty bag.
4. Send the parcel by the "Nova Poshta" service at your expense to the address: Kiev, branch number 51, tel. +380 (98) 757-58-58, name Nina Lishchyna. Maintain your tracking number until you receive confirmation that you have been refunded.
5. The processing time and approval of the return in the warehouse is from 1 to 4 working days.
6. After the return is approved, we will transfer the funds to the card or bank account within 1 to 10 banking days, for this you must fill in the full details for the transfer of funds in the return form. Please note that the refund depends on the speed of processing the transaction by your bank and can take up to 30 banking days.
7. Refunds are made after deducting the amount paid for delivery when placing an order.
RETURN OTHER COUNTRIES
1. Contact us on WhatsApp +380 (98) 757-58-58 or info@bougiestudio.com.
2. Fill out the return request form that the customer care manager will send you.
3. Enclose the form and a copy of your receipt with the items you are exchanging or returning to a box or a heavy duty bag.
4. Send the parcel by any courier company at your expense to the address: Laboratorniy Lane 1-A, office 241, Kyiv, Ukraine, 01133; Tel. +380 (98) 757-58-58 recipient name Nina Lishchyna. Maintain your tracking number until you receive confirmation that you have been refunded.
5. After approval of the return, we will transfer the funds to the card or bank account within 30 business days, for this you must fill in the full details for the transfer of funds in the return application. Please note that the refund depends on the speed of processing the transaction by your bank.
6. Refunds are made minus the amount paid for delivery when placing an order.

* According to the Law of Ukraine "On Protection of Consumer Rights" dated 12.05.1991 No. 1023-XII